This is from John Naughton, although I haven’t the URL to hand. I read it five years ago.
Like democracy, public universities are also ‘inefficient’ — often, in my experience, woefully so. And only some of that inefficiency can be defended in terms of academic freedoms; much of it is down to the way university culture has evolved, the expectations of academic staff, poor management (rather than enlightened administration), and so on — things that could be fixed without undermining the really important values embodied by the idea of a university. The advent of serious tuition fees in English universities will have the effect of highlighting some of the more egregious deficiencies — poor (or at best uneven) teaching quality, little pastoral care, archaic pedagogical methods, etc. But any attempt to remedy these problems is likely to be seen as interference with cherished academic freedoms, and resisted accordingly. Already, however, students are beginning to ask questions: why, for example, should they pay £9,000 a year for crowded lectures, ‘tutorial groups’ of 50 or more, zero pastoral care and — in some cases — lousy social facilities? Why should complaints about the crass incompetence of a particular lecturer be ignored by the Head of his department? (These are gripes I’ve heard from students recently, though not at my university.)
Universities engage in different activities, with different norms and timeframes. You have to ’ship’ teaching, at least the ‘low-level’ teaching that makes up most of the bums on seats. Advanced teaching and research should march to a different pace, and the last thing you should be doing is ‘shipping product’. But John’s comments are spot on.